As a part of The Celebrations Collective, please feel free to combine shipping with any of our other websites, see www.thecelebrationscollective.co.nz for details.

FREE Shipping applies when you spend over $60 on this website or $100 across any of our websites.

Shipping:

Need your order by a certain time? If you're organising a party or need your items by a certain date, please let us know. 

We aim to send your items within 24-48 hours of receiving payment, (except on weekends of course), otherwise we will contact you. We will be in touch if there are any issues, and will email your shipping reference details

Freight is either $6.50 for nationwide tracked courier, $9.50 for rural delivery, or you can pick up your order (see 'Pick Up' below). Free shipping for orders over $60.              

Rural Delivery - please allow 3-4 working days: 
Rural deliveries are based on what the courier (NZ couriers or Fastway couriers) considers as rural. A rural rate applies but this can be avoided by selecting a non-rural address e.g. a workplace or friend or relatives place.

If you have not paid the relevant rural charge, we will contact you, however please consider that this can cause delays with your shipment.

Overseas / International: Sorry we currently do not usually ship internationally. 

Pick Up:

We are currently offering a contactless click & collect service. When ordering, at the 'Contact & Payment Details' page, please include a date & time for when you would like to collect your order under the 'Special Instructions' section. Alternatively, please call us on (04) 9719710 to arrange a collection time.

When picking up, please come to the front door at the agreed time and provide your name and order number. Our team will locate your order and place it on a table, which you can then take. This table will be equipped with hand sanitiser and will be wiped down after each order is picked up.

Guarantee:

At Little Cookies we feel confident that you will be happy with your purchase. If however you are not totally satisfied please contact us within 2 days and you may return it to us within 7 days for an exchange or store credit.

Returned items must be in unused condition and in original wrapping. Some items cannot be returned due to hygiene reasons (subject to our discretion) e.g. cookie cutters, plunger cutters, silicone moulds (as used with food). Glassware cannot also be returned. Please email info@littlecookies.co.nz to make arrangements.

Please note that return delivery is at the cost of the sender.

Faulty goods:

At Little Cookies we carefully check over the quality of our products prior to dispatch. in the unlikely event of receiving a faulty product, please contact us within 2 days at info@littlecookies.co.nz

Once the item has been received by Little Cookies and a fault is detected, we will refund the cost of the return postage and either; a replacement will be sent, store credit issued or full refund offered.

Cancellations:

If you have had a change of mind and wish to cancel your order, contact must be made within 1 hour of placing your order. Please call on 04 9719710 or send us an email to info@ littlecookies.co.nz.

If it has been longer than 1 hour since placing your order, we can offer you an exchange for alternative product or store credit.